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Democratizing Service Automation
Democratizing Service Automation

To truly digitize organizations, they need to adopt a different rhythm for service delivery and...

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Enabling a Channel Shift in Enterprise User Experience.
Enabling a Channel Shift in Enterprise U

By 2025, 70% -80% of user interactions in an Enterprise will shift from web to alternate channe...

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Metered pricing model in IT services
Metered pricing model in IT services

It is time for IT services to enter the realm of metered and utility model of pricing (pay-as-y...

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Accelerate Digital through a Service Marketplace..
Accelerate Digital through a Service Mar

An Enterprise service marketplace is an App-store or Google-play equivalent that provides autom...

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Enabling a Subscription Model in IT Service Delivery
Enabling a Subscription Model in IT Serv

We are in the world of a subscription model economy. The current approach of buy/build/operate ...

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Service is the New Product
Service is the New Product

Each service in an Enterprise will be treated like a product in Digital World , that is highly ...

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Abstraction is key to rapidly scaling Digital Services in an Enterprise
Abstraction is key to rapidly scaling Di

Today, traditional processes, enterprise systems, and a multitude of automation solutions tight...

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Digital Transformation is more than just Technology innovation
Digital Transformation is more than just

Most Enterprises believe that they are digitizing their setup by moving to the cloud or by enab...

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Consumerize Experience and Variablize costs
Consumerize Experience and Variablize co

Most Enterprises are stuck in a fixed cost model in this downturn. Their revenues and margins a...

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Impact of Digital Service Model on Enterprises
Impact of Digital Service Model on Enter

The catalog centric world will usher in major changes to Enterprises. Get ready to adopt Servic...

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Digital Service Model
Digital Service Model

Rising above the storm — Accelerate Digital, Enhance outcomes (10x impact) and Reduce costs t...

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Helping CIOs address dual mandate: Save cost & Accelerate Digitization
Helping CIOs address dual mandate: Save

Every industry’s business priority and strategy has gone for a toss in the last three quarter...

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Musings from the eye of the storm: Learning from the past disruptions..
Musings from the eye of the storm: Learn

The main focus of Enterprises in the last few weeks has been to manoeuvre through the current s...

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Driving Enterprises Delivery Maturity
Driving Enterprises Delivery Maturity

Emergence of platform approach A platform based approach for service delivery provides fully fu...

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Productization: New Operating Model in the Digital Age
Productization: New Operating Model in t

By shifting to this new operating model, businesses have significantly enhanced their Customer ...

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