Enterprises are at the cusp of a major shift in delivery model to a Digital Service Model. This involves a significant change in the culture and operational rhythm of enterprises as they move towards a highly productized and zero touch delivery model. This shift calls for a redesign of the existing operational process to make them more relevant for the digital world. Enterprises need to reskill their existing teams, re-imagine the way they are engaging users, build new capabilities on areas like product management and service design, Enterprise architecture etc., Create new governance structures, implement new metrics and drive change management initiatives at both function and organization levels. Digital Service model is one of our core research areas. DigitalXC has built significant capabilities in this area to help customers successfully navigate this digital shift.
We help CXO’s develop their service digitization strategy, transformation blueprint, implementation plans, Org structure, Budgeting, Business case, etc. and help them envision the digital shift in their enterprise
Define detailed service design and engineering process including tools strategy, templates, check-lists, dashboards, Audit mechanisms etc. and help customers drive digital shift within their Enterprise.
We perform service portfolio assessments and help customers define their portfolio strategy, service offerings, Build product roadmap and help define service catalogs.
Redefine service governance process for the digital world and help them put the right process, tools and dashboards in place to measure new age metrics like Digitization index, Enterprise agility, Speed of delivery, User Experience, etc.
Assess your current tools and platforms and helps you maximize ROI. Help build a robust automation strategy to accelerate automation within your Enterprise and migrate you to a zero touch delivery world.
Help define your product management processes, Metrics and related tools stack and help you to catelogize your services and operations. We measure the effectiveness of your product management function and help improve it.
On Nextgen service delivery models, Service Productization, Service design and Service Engineering
From helping large customers with their service digitization strategy across multiple industries
Vast experience in IT services industry in consulting and leadership roles
Practical and actionable insights with clearly laid out strategy & transformation blueprints
