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Consumerizing Enterprise User Experience

Enterprise users want a ‘friction free’ service delivery experience. They want everything here and now..

The traditional service delivery world is shifting rapidly – ticket-based, long wait-times, multiple-follow-ups, siloed teams, manual delivery, SLAs etc., are fast losing relevance. In digital age, speed and user experience are critical. Enterprise users are looking for a consumer like experience where they can order any service any time and get them delivered instantly.

DigitalXC enables Service at a click! Zero-touch IT services offered as self-service and omni-channel enabled.

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Key forces shaping the future of Enterprise Service Delivery

Rapidly changing Technology
need
  • Monolithic Apps Microservices
  • Servers Serverless
  • On-prem Multi-cloud
  • Tools & products Platforms and Digital Ecosystems
Newer Business models
need
  • Traditional business models Platform business model
  • Asset ownership Asset-light
  • Buy and Build “As-a-Service” / Subscription economy
  • Fixed cost Variable cost
Increasing User Expectations
need
  • Ticket centric Self-service
  • People centric Zero-touch
  • Long wait-times Instant everything
  • Customer Satisfaction Consumer experience
Evolving Business expectations
need
  • Luxury of time Faster Time to Market
  • Static & Slow pace of change Dynamic, Plug and play new technology
  • Siloed highly integrated world
  • Shifting budgets from ‘Run the Business’ ‘Change the business’

DigitalXC is at the intersection of 4 major paradigm shifts

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Accelerate Digital through a Digital Service model

DigitalXC helps customers meet the diverse and competing needs of its key stakeholders by helping to accelerate ‘Digital Service model’ adoption within an Enterprise.

Users

need

Enables consumer grade user experience through self-service and Zero-touch delivery. Enables users to get Any Service, Any Where, Any Time and get it delivered instantly

Enterprise Admins

need

Digitize service delivery, lower risk and improve compliance. Acts as Service Hub and enables centralized design, management and governance of all their services, enforce security and enterprise standards.

Business

need

Enhances business agility and Faster Time to Market. Enables XaaS (Anything-as-a-Service), Subscription based, plug and play delivery model and a consumption based pricing model.

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