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User Benefits

overview

Consumer grade User experience in an Enterprise..

Empower your users through self-service and enable an Amazon or Uber like consumer grade service delivery experience within an Enterprise through the Digital Service model. Significant improvement in user productivity enabling them to focus on their core activities instead of chasing multiple teams to get whatever services they need.

Zero-wait

Empowering users thru self-service for most of their needs. Enable a consumer like self-service experience

Outcome-focused

Elevate service maturity & user experience by providing outcome focused services. Say Goodbye to multiple tickets and follow-ups

Personalized

Provide the user flexibility to customize the service to suit their needs

Zero-touch

Fully Automated Service delivery enabled directly to the user. No more waiting for an admin to service your request.

Self Service

Empowering users through self-service for most of their needs. Enable a consumer-like self-service experience

On-Demand Services

Any service, Anywhere, Anytime enabled through an omni-channel experience

Enterprise Benefits

overview

Enhanced Agility Thru Digital Service Model

Enables Enterprises to standardize and digitize their operations and move into a digital service model. It enables a dimensional shift in the way enterprises operate today. The platform acts as a service hub enabling Enterprise admins to centrally manage and control the service delivery, configure and manage security/compliance, track and optimize usage/spend. It enables a highly secure and efficient service delivery within an Enterprise.

10x Speed of Delivery

Zero-touch services offered directly to user and delivered instantly

10x Speed of Automation

Enables customers to move from a world of building services to subscribing/assembling services rapidly

10x Enterprise Agility

Highly productized delivery and Service Virtualization. Enables Enterprises to rapidly design & offer new services on the go, Instant delivery of Services to users.

30-40% cost savings

Productivity gains realized through productization, automation & shift to a subscription model of service delivery

IT Simplification

Highly standardized and templated delivery focused on delivering outcomes to users

Lower Risk

Centrally management of security and compliance for all internal/external services. Enforce policies and track usage.

Service Provider Benefits

overview

Digitization of IT services business

We enable service providers to move their services business online by digitizing the entire service value chain including service design, build, transaction, delivery, and governance. Helps to shift left the Enterprise services through rapid automation and subscription-based approach. It unlocks value and opens up new revenue opportunities for service providers. It also helps them shift from a people-centric to a platform-centric annuity business.

Digital Sales Channel (Appstore Model)

Adds an online channel for them to sell their services through the Appstore

Platform Centric Annuity Revenue – Subscription/Transaction based

Shift from a people centric to platform centric annuity revenue

Zero Incremental cost of Automation

Create once, Use across any number of customers. Highly non-linear model and zero additional cost as you onboard more customers

High value & High Margin Business

High margin platform centric annuity revenue and advisory/consulting revenue

New Revenue Opportunities

Enables Service providers to foray into newer areas and offer services to customers to increase their wallet share.

Nexgen Delivery Model

Maturity shift to a Digital Service Model – Differentiate in a crowded marketplace and enhance win rate through an elevated transformation approach

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