Every industry’s business priority and strategy has gone for a toss in the last three quarters. CIOs are in the hot-seat and at the center of this crisis. They are facing some unique challenges and are expected to deliver significantly more for less and at an unprecedented pace.
Most Enterprises operate in a traditional model with fixed IT cost structure and have been struggling to manage their operations amidst steep budget cuts. CIOs in every organization have an unenviable task of running a very tight ship and get creative to fund digitization efforts.
In response to the current crisis, Enterprises are looking to increase and accelerate automation( #accelerated_automation). However IT automation is a complex and lengthy journey . It takes significant time, cost and skill to deliver and realize savings. However, the changes are needed here and now. It is like the entire digital journey has been fast forwarded by 5 years.
Enterprises are applying ‘band-aid solutions’ — highly transactional and non-standardized automations. This impacts their effectiveness . Their projected savings and ROI are also questionable.
DigitalXC Service Cloud helps CIOs in addressing this exact need.
We are a Digital Service Platform that provides self-service and zero-touch delivery for Enterprises. We enable consumer grade experience for your users by digitizing your service delivery. Here is how we help you in the current context.
Plug and play solution with 100+ pre-built services. We can operationalize the platform in 2–3 weeks and left-shift 15% of your tickets to self-service and zero-touch in 45 days or less leading to faster savings realization. DigitalXC and its partners can create new automations on the go. In 9-12 months, we can enable 30%+ automation levels.
Our pre-built services can be subscribed at a click . We also have a ‘Lego block approach’ where your engineers can leverage our zero-code ‘drag and drop UI’ to assemble and automate complex services rapidly . No scripting or automation tool knowledge is required (#deskilling). Helps your team to focus on business outcomes not worry about ‘what is under the hood’.
There are no fixed contracts or term commitments minimizing your risk. That means, customer doesn’t get charged for the licence. They will move away from multi-million contract and for only what they subscribe for. It is a subscription-based model in which customers pay for what they use. Customers are free to cancel the services any time.
The solution is more than a ‘Digital lipstick’. We help meet your immediate objectives of saving costs and ensuring business continuity and at the same time accelerating your long term vision of digitization and enhancing user experience. We are able to deliver these conflicting needs through a NextGen Digital Service Model.
To know more about our platform visit us www.digitalxc.com
