Emergence of platform approach A platform based approach for service delivery provides fully functional services with automated delivery that can be readily subscribed. The platform enables Anything-as-a-service and delivers outcomes . They do so by abstracting the underlying integrations and automations. Ex: user boarding in an Enterprise . This is a standard service that cut […]
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By shifting to this new operating model, businesses have significantly enhanced their Customer Experience, Speed of delivery, Business agility and Customer value. It sets them up with a robust platform on which they were innovating and differentiating with new products and services. Dichotomy between Customer and Enterprise Service Delivery If I flip the switch and […]
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